Q. HOW LONG HAVE YOU BEEN IN BUSINESS?
A. KDOVE has over 22 years of experience.

Q. WHAT TYPES OF SPECIALTIES DO YOU BILL?
A. KDOVE bills for Ambulance, general surgery and pain management. We bill for providers in hospitals, offices and free standing ambulatory centers. We bill for single providers as well as large multiple location groups.

Q. HOW DO WE GET STARTED?
A. Once you have reviewed and signed your agreement you will then send in specific provider information which we will enter into our billing system. We then contact all carriers with your new correspondence information. We will be able to bill most carriers immediately on paper while we set up electronic accounts. Shortly thereafter, we will bill electronically where applicable.

Q. HOW LONG WILL IT TAKE TO GET STARTED?
A. Once you are signed on, you can start sending your work to us. We will notify carriers of the changes and bill out your work right away.

Q. HOW DO WE GET OUR INFORMATION TO YOU FOR BILLING?
A. We recommend either fax or priority mail.

Q. DOES YOUR OFFICE CREDENTIAL PROVIDERS?
A. Always! It is a standard service and included in our fees.

Q. WHAT IF I AM A NEW DOCTOR?
A. Don't worry it will take a little longer to get started but you'll be fine. We will work with the insurance carriers to get your credentials established and will negotiate for participation with all viable carriers.

Q. WILL YOU NEGOTIATE WITH CARRIERS FOR PARTICIPATION?
A. Yes, and we will make sure to get you the best agreement possible. We will also advise you which carriers merit participation and which do not. We know how to get you the highest reimbursement for your work.

Q. WILL YOU TAKE OVER MY OLD WORK?
A. YES! We will make every effort to get you fully reimbursed.

Q. DO YOU BILL ELECTRONICALLY?
A. Yes, wherever applicable.

Q. ARE YOU HIPAA COMPLIANT?
A. Absolutely, everyone should be.

Q. WILL YOU DO THE BOOKKEEPING FOR ME?
A. Yes, we will take care of all billing, deposits, research and review for additional payments and posting of all payments. A report will be sent to you twice a month.

Q. WILL YOU BE MY OFFICE?
A. Of course! We know how hard medical professionals work. You don't need to be bogged down by hours of paperwork. We do the work and report back to you. Our reports are easy to comprehend. We believe in accountability which allows our clients the peace of mind to care for their patients.

Q. WHAT ARRANGEMENTS ARE MADE TO PAY FOR SERVICES?
A. We are paid only for claims we collect on. We will settle these accounts with you every two weeks and you will receive a detailed report of all receipts and fees.

Q. HOW DO YOU HANDLE PATIENT BILLING
A. We will bill patients as needed, after we have received settlement from the insurance carrier. If the insurance carrier sends payment to the patient, we advise them with a specially crafted letter detailing all the informatio

Q. HOW MUCH EXPERIENCE DO YOUR REIMBURSEMENTS SPECIALISTS HAVE?
A. We have specialists who have been in the industry for over 20 years and have worked in all aspects of claims reimbursement.

Q. WHAT COURSES AND CERTIFICATIONS HAVE YOU COMPLETED?
A. Our staff is always learning and growing. For example, we have completed:

Certified Compliance Training
Ambulance coding and compliance courses
Medicare Training Courses
And we have professionally trained telephone collectors in FDCPA

Q. HOW IS FOLLOW UP HANDLED?
A. We are aggressive with insurance carriers. We call carriers regarding unpaid claims and send written inquiries for improperly paid claims. Calls and inquiries are done on a daily basis. Patient follow ups are done professionally and with great consideration with letters and phone calls.

When we receive from the carrier. We follow up with phone calls until the patient sends in the settlement. If a patient needs to be billed for co-insurance or co-payments, we will do so.

Q. WHAT ABOUT UNCOLLECTIBLE ACCOUNTS?
A. KDOVE works very hard for our clients and our collection rate runs in the high 90 percentile. Our turn over rate to outside collection agencies never exceeds 6% per year. Our clients make the final determination as to collection action but we only make such recommendations when we feel it is applicable. We honor our commitment to our clients by working as hard as we can to get accounts settled.

Q. IS THERE A DIFFERENCE IN BILLING FROM STATE TO STATE?
A. Yes. Although most states are in agreement with the majority of billing concepts and regulations, there are quirks and variances, from state to state, that can be quite frustrating. They can cost you a lot of time and money if you don't know what you're doing. We are well versed in all billing aspects of Texas, we can handle anything that this states "throw" at us.

Q. HOW IS CORRESPONDENCE

HANDLED?
We receive correspondence on a daily basis from carriers and patients. If a carrier has incorrectly denied a claim we respond with the appropriate argument. If they request additional information, and it is warranted, we will submit that information. If it is not warranted, we contact their provider services division to illustrate their error. All correspondence is attended to in an appropriate and timely manner.